Refund Policy

We offer a 90-day satisfaction guarantee on all purchases. If you are not satisfied with your Louvaine Glow Pro 510, contact us within 90 days of delivery for a full refund. The product must be in its original condition and packaging.

How to Initiate a Return

To initiate a return, email hello@louvaine.com.au with your order number.

Refund Processing

Refunds are processed within 7 business days of receiving the returned item. Return shipping costs are the responsibility of the customer.

Damaged or Defective Products

If your product arrives damaged or defective, we will cover return shipping and provide a full refund or replacement.